With private transport, the vehicle shall take you to, or pick you up as close as possible to your accommodation, taking into account the physical characteristics of the vehicle and access to the contracted address.

Occasionally it is not possible for access reasons (narrow or pedestrian streets, private estates, or type / size of vehicle physically not allowing a nearer approach, police requirements, meteorological conditions like snow blocking access to hotel, etc. ) in this case you will be dropped and collected at the nearest available point

With shared shuttle services you will be transferred to your accommodation or the nearest pick-up / drop-off point to your accommodation.

With Public transport you will be dropped off and collected at predefined bus stops, bus stations, etc.

We offer the following types of transportation:

Private hire with driver:

These transportation services are provided to the customer and his party according to the individual time and route requirements of the customer. The customer and his party will not travel with any other party. As soon as you have met your driver you will depart for your destination. No waiting for other parties and no additional stops.

Shuttle or shared ride:

These transportation services are provided to pre-booked customers on vehicles operating on flexible routing and flexible departure times. The customer and his party will travel in a vehicle shared with other customers on a vehicle most convenient to the Supplier.

Public transport:

These transportation services are for use by the general public operating on a predefined route and predefined schedule. The customer and his party will travel in a vehicle shared with other customers and members of the public.

Car Rental or Car Hire without driver:

Transportation is offered as car rental without driver for short periods of time.

We give an indication of the distance and driving time between transfer points at the moment of booking. This information is supplied as a guidance only and not as commitment.

The Supplier retains absolute discretion to choose the actual travel route to your destination, and it may not necessarily be the most direct route or use toll roads.

You should provide us with the times as shown on your flight tickets, without modifying.

All pick-up times will be calculated automatically and confirmed to you on your booking voucher.

You must check the details on the voucher as soon as you receive it. Please notify us of any errors immediately as it may not be possible to make changes later. As a booking agent of the Supplier, we will forward your service booking request to the Supplier.

Please check the date, time and location on your voucher or subsequent e-mail communication from us for the pickup details of your transport service. You must ensure that the arrival time at the departure airport allows you to arrive least 10 minutes before the check-in desk opens (not closes) and under no circumstances less than two hours prior to the scheduled flight departure time.

Yes, we can cater for baby seats at certain destinations. Not all destinations have baby seats available.

When booking if the supplier and the vehicle type have the possibility to offer baby seats this option will be offered during the booking process.

Please note that transfers by mini bus or coach do not travel in a special seat.

Baby seat option is only available on Private Transfer services, not Shared Shuttle services.

You must tell us if minors are included on your service booking request. You are obliged to use the child car seats provided, but we encourage you to bring your own for your children, as standards vary in different countries.

Each passenger may carry one piece of baggage with a maximum weight of 20 kg (maximum combined size of 158cm) and hand luggage with a maximum weight of 5 kg (maximum dimensions of 45cm x 35cm x 20cm).

Any excess baggage must be declared when you make a service booking request.

The vehicle to transport you will be adequate for the number of people travelling and luggage contracted. Any excess luggage must be declared at the time of booking.

In the event of additional vehicles being required to transport an excess of undeclared luggage, the passenger will be held responsible for covering any additional costs.

By accessing your booking on line in the "My Booking" section you can modify and cancel your booking.

When you press Cancel, we receive your cancellation request, and you will be issued an automatic e-mail advising you that we will proceed to cancel your booking in the next two working days.

Once your booking has been revised, and the cancellation processed, you will receive a second e-mail confirming your cancellation definitely.

If you can't access your booking on line, because there are less than 24 hours prior to the first booked service, please call Customer Care.

When you exit the secure area from the arrival gate, your driver will be waiting for you inside the terminal holding a sign with your name on it. If for any reason you cannot locate your driver, please give us a call, and we will assist you promptly.

After successfully filling out all your information on our website, you will receive an automatic email containing all your details and another confirmation email from us

All our transfers include the use of either a car or a minibus depending on the required type of transfer. All vehicles are equipped with air conditioning.

We monitor flights and operate according to the landing time. If your airline provides you with advance notice of a delay, please share it with us.

Our drivers will make every effort to arrive on time, but sometimes there may be minor delays. In the event of a delay, we will notify you via the mobile number you provided in your reservation.